Refund Policy

Our Refund Policy was last updated on September 16, 2026.

1. The 7-Day Automatic Refund

If you cancel within 7 calendar days of the first payment for your account's first subscription, we automatically refund the unused portion of that payment. You do not need to email us: cancelling from your account is the refund request.

This refund is available once per account and does not reset if you cancel, resubscribe, or open another subscription. Renewals and second or later subscriptions are not covered.

2. How Much Is Refunded

Your payment buys an account-wide video allowance. We refund the percentage of the allowance that remains unused when you cancel:

refund = amount paid × (unused videos ÷ total video allowance)

Scheduled-series videos and one-off videos count once they have rendered successfully. Failed generations do not count. Creating slideshows, generating slideshow images, and uploading your own slideshow images do not change the refund.

Examples

• A one-series Basic monthly plan includes 12 videos. If 3 have been generated, 9 of 12 remain and 75% of the first payment is refunded.
• A one-series Basic yearly plan includes 144 videos. If 3 have been generated, 141 of 144 remain and 97.9167% of the first yearly payment is refunded.
• If the entire video allowance has been generated, there is no unused portion and no refund is issued.

The final amount is calculated from what your payment method was actually charged and rounded to the smallest unit of the payment currency.

3. What Is Not Covered

• Cancellation after the 7-day window.
• Renewals or second and subsequent subscriptions.
• The portion of the allowance already used by completed videos.
• Accounts suspended or terminated for violating our Terms of Service, fraud, or abusive activity.
• Payments whose history cannot be verified reliably, such as a subscription with multiple successful charges.

4. Cancellation and Processing

Cancel from your account settings. Your subscription and active series stop immediately. If the payment qualifies, the partial refund is submitted automatically to the original payment method. Your bank or payment provider controls when the credit appears on your statement.

If an automatic partial refund cannot be processed, contact hello@passiveshorts.com before opening a payment dispute and we will review it.

5. Abuse and Policy Changes

We may refuse or reverse refunds requested through fraud, repeated account creation, or other abuse. We may update this policy from time to time; the version in effect on the date of a payment applies to that payment. Your statutory rights, where applicable, are not affected.